Neighbourhood Customer Service Advisor

Are you a people person with a passion for making a real difference? Do you thrive in a bustling environment where every day brings new opportunities to help? If so, we want you to be the welcoming face of the London Borough of Hackney!

We're searching for a Customer Services Advisor to join our dynamic Tenancy & Leasehold Services team. This isn't just about answering calls; it's about being the essential first point of contact for our residents, providing top-notch support, and ensuring their experience with us is nothing short of excellent.

What You'll Be Doing:

As a Customer Services Advisor, you'll play a crucial role in supporting our residents with a variety of essential services. Your day will be diverse and impactful, including:

• Key Master: You'll be the go-to expert for FOB, Gerda, and barrier gate keys, managing the entire process from initial enquiry to secure distribution and meticulous record-keeping.
• Housing Navigator: You'll guide residents through the rehousing process, help them understand the bidding system, and offer crucial support with online housing applications.
• Exchange Enabler: Be the champion for our mutual exchange program, helping tenants navigate platforms like HomeSwapper, assisting with profile updates, and coordinating with various teams to ensure smooth transitions.
• Office Operations Pro: From managing the reception area and coordinating visitor arrivals to ensuring our housing officers have the supplies they need, you'll keep our Woodberry office running like clockwork.
• Problem Solver & Innovator: You'll consistently look for ways to improve our services, contributing to new processes and leveraging technology to enhance efficiency and resident satisfaction.

What We're Looking For:

We're seeking a proactive and empathetic individual with:

• Proven Experience: You'll have a strong background in delivering exceptional administrative support and handling diverse customer queries across multiple channels (in-person, phone, email).
• Team Player Mentality: You thrive in a collaborative environment and love working as part of a supportive team.
• Communication Skills: Your written and verbal communication is top-notch, allowing you to engage effectively with everyone you interact with.
• Problem-Solving Prowess: You're a natural at assessing information, identifying issues, and suggesting innovative solutions.
• Organisational Whiz: You can skillfully plan and prioritise your workload, ensuring deadlines are met and targets are exceeded.
• Tech Savvy: You're comfortable with various software packages, including Microsoft Office.
• A Commitment to Our Values: You genuinely care about customer care, equality, diversity, and continuous improvement.

Why Join the London Borough of Hackney?

This is more than just a job; it's an opportunity to contribute to a vibrant community and make a tangible difference in people's lives. You'll be part of a supportive team dedicated to delivering high-quality services and constantly striving for improvement. We value continuous learning, empower our employees, and celebrate diversity in all its forms.

If you're ready to be the welcoming face of Hackney and help us shape an even better future

Commercial Services Trading Ltd is acting as an Employment Business in relation to this vacancy.